Last updated: 12th August 2026.

Appointment Booking and Cancellation Policy: Miranda Sykes Ltd (CRN: 13419691), trading
as Midwife Miranda.

1. Booking a single Appointment
1.1. Single book a single appointment, please contact me via email, or the contact form on
the website.
1.2. Single appointments can be conducted virtually or at your home.
1.3 Your appointment will be confirmed only after payment has been received in full.

2. Booking a Package of Care
2.1. To book a package of care please contact me via email, or the contact form on the
website.
2.2. You will be emailed with a link to my calendar to book a 20-minute introductory video
call.
2.3. During our introductory video call we will agree the appropriate package of care, you
will then have seven days (unless agreed differently) to confirm if you’d like to go ahead, and
to pay the relevant charge. If payment is not received by the agreed due date, the space will
be released.
2.4. If you are expecting more than one baby, you must tell me during the introductory video
call as it will affect the package of care that I prepare for you, the scheduling of
appointments and the fee payable. If you notify me after the package of care is agreed and
paid for, then, whilst I will attempt to accommodate the necessary changes to the package
of care, but this will be subject to my availability at the relevant time. I reserve the right to
increase the fee payable or terminate the contract.
2.5. Subject to clause 11 of this policy, and unless expressly agreed otherwise, all
appointments contained within a package of care must take place within 6 weeks of the
date of birth.

3. Follow-up and additional appointments
3.1. Follow-up to single appointment: If a follow-up appointment is required following a
single appointment, it must (subject to my availability) take place within two weeks of the
initial appointment. If required, the duration and cost of a follow-up appointment will be
discussed at the initial appointment. If a further single appointment is required after the
initial two-week period, then it will be treated as a new single appointment, and clause 1 of
this policy will apply.
3.2 Additional appointments to package of care: If additional appointments are required
once an agreed package of care has come to an end, these can be arranged (subject to my
availability) at a cost to be discussed, during the period of up to 12 months following the
date of birth.
3.3. Any subsequent pregnancy cannot be dealt with as a follow-up or additional
appointment. It is subject to my usual terms for new appointments, and the rates applicable
at the time.

4. Payment
4.1. My charges will be discussed and agreed at our initial appointment. I may increase my
charges from time to time, however they will remain fixed for the duration of your package
of care and any additional visits agreed and scheduled to take place up to 12 months from
the date of birth.
4.2. Single Appointments and follow-up appointments
4.2.1. Full payment is required to confirm and secure your appointment.
4.2.2. Your appointment is only confirmed once payment is received in full. I will send you an
invoice through Xero with a secure link to pay by card, processed by Stripe.
4.3 Package of care
4.3.1. 50% of the total fee is payable at time of booking.
4.3.2. 50% of the total fee is payable in your 36th week of pregnancy unless agreed
otherwise.
4.3.3. I understand that this may not always be feasible, and am therefore open to
discussing individual payment plans.
4.3.4. Invoices will be sent through Xero with a secure link to pay by card, processed by
Stripe.
4.3.5. No refunds will be given for any appointments paid for but unused (in accordance
with clause 2.5 of this policy).

5. Non-payment
5.1. If you fail to pay any charges within seven days of being sent an invoice, then I reserve
the right to suspend or cancel the provision of further services, and/or to charge interest on
the unpaid amount. If this includes a requirement to cancel or reschedule an existing
appointment, then the provisions of clause 6 of this policy will apply.
5.2. In addition to the suspension of services, I reserve the right to charge interest on the
overdue sum from the due date until payment of the overdue sum, whether before or after
judgment. Interest on the unpaid amount will be charged from the due date until payment
(whether before or after judgment). Interest will accrue daily at 2% above the Bank of
England base rate from time to time.
5.3 All sums payable shall be paid in full without any set-off, counterclaim, deduction or
withholding (save as required by law).

6. Cancellation and rescheduling
6.1. I understand that circumstances can change. However, to maintain a reliable service for
all clients, I have the following cancellation policy:
6.1.1. 48 hours' notice is required for all cancellations or rescheduling of appointments.
6.1.2. Subject to clause 11 of this policy, all cancellations and rescheduling’s, regardless of
notice period, will incur a £20 administration fee.
6.1.3. If you cancel or seek to reschedule an appointment with less than 48 hours' notice, the
full appointment fee will be charged, except in cases of medical emergency or extenuating
circumstance. In such cases you will be asked to provide proof of the medical emergency
or extenuating circumstances (e.g. doctor's note, hospital admission record).
6.2. If I need to cancel or reschedule an appointment, you will be notified as soon as possible
and offered alternative dates. If no suitable alternative can be found, a full refund will be
provided.
6.3. I may, at my absolute discretion, waive the charge for the cancellation or rescheduling
of an appointment. A waiver of any such charge shall not be deemed to be waiver of any
subsequently incurred charges.
6.4. It is essential that you provide me with accurate and complete information, and that you
update me with any changes to it, including, but not limited to, any relevant medical
information. If you fail to provide me with any information that I reasonably request, or fail to
advise me of any changes to such information, I reserve the right to cancel the provision of
further services.
6.5. If I am subject to any bullying, insulting, intimidating, offensive, derogatory or other
unacceptable behaviour, I reserve the right to cancel the provision of further services
without notice.

7. Refunds
7.1. Refunds for cancellations made with more than 48 hours' notice will be processed within
5-7 working days, less the £20 administration fee.
7.2. No refunds will be given for cancellations made with less than 48 hours' notice, except
in proven medical emergencies or extenuating circumstances as outlined above.
7.3 No refunds will be given if the provision of further services is cancelled pursuant to
clauses 6.4 or 6.5 of this policy.

8. Late Arrivals
8.1. If you arrive late for your appointment (either virtually, at home or in clinic), the session
will still end at the scheduled time to avoid impacting other clients.
8.2. No refunds or discounts will be provided for shortened sessions due to late arrival.
8.3. When carrying out home visits I will give an approximate time for arrival, e.g. around
12pm. I cannot give an exact arrival time due to nature of home visits and diary
management. Your appointment will last for the agreed duration. You agree to accept a
level of flexibility around agreed appointment start times.

9. Substitution
9.1. If I am unable to work for any reason, I shall endeavour to provide a suitably qualified and
skilled substitute to provide the services on my behalf. Any such substitute will be subject to
the duties and obligations contained in these Terms.
9.2. If I am unable to provide a suitable substitute, I shall offer a refund for any appointments
that have been missed and contact you again once I have returned to work.

10. Adjustment
10.1. I design your package of care with an anticipated birth of between 37 and 42 weeks for
single births. If you are expecting a multiple birth, the anticipated timeframe will be
discussed and agreed at the introductory video call.
10.2. If a baby is born outside the agreed timeframe (see clause 10.1 of this policy), or needs
to stay in the Neonatal Unit for more than two weeks following birth, whilst I shall always
endeavour to adjust the agreed package of care to meet your changed needs, there may be
cases where I cannot do so and need either to offer a substitute carer or to terminate the
service. If I need to terminate the service, I shall provide you with a full refund for any
services paid for but not used.
10.3. A care package is prepared on the basis that all visits will take place within 6 weeks of
the date of birth. If you would like me to continue to visit you after that, I shall endeavour to
accommodate your request, but this will not always be possible and will be subject to clause
3.2 of this policy.
10.4. The address at which the services will be provided will be agreed at the outset. If you
wish to change this address during the term of any care package, you must Inform me as
soon as possible. I shall endeavour to accommodate the change of address. However, if I
cannot do so, I shall provide you with a refund for any unused services.

11. Loss
If you experience pregnancy loss, or the death of a baby, during the period of a package of
care:
11.1 the package of care will immediately terminate, and no cancellation or administration
charge will be payable;
11.2 you may choose either to have a refund in respect of any fees paid in respect of services
not yet provided, or to treat the fees as a payment on account of future services. Fees can
be held over for a period of up to two years following which, if not used in respect of further
services, they will be refunded to you; and
11.3. all automated communications from me will be suspended.

12. Home visits, safety and recording
12.1. You agree to provide a safe and appropriate environment for home visits. This includes
safe access to the property, a smoke-free room for the duration of the visit, and for any
dogs or other animals to be secured away from the area in which I am working.
12.2. You may have any person you wish present at an appointment. Please tell me in
advance who will be present.
12.3. Appointments must not be recorded, filmed or photographed without my prior
agreement, and I will not record an appointment without yours.
12.4. I will not use your name, image, story or feedback in any marketing, website or social
media content without your express written consent, which you may withdraw at any time
prior to publication.
12.5. If I reasonably consider the environment to be unsafe, I may end the visit, and the full
appointment fee will remain payable.

13. Events outside my control
13.1. I shall not be in breach of these Terms, or liable for any delay or failure to provide the
services, where this is caused by an event outside my reasonable control, including but not
limited to severe weather, transport failure, illness, epidemic or pandemic, terrorist attack,
civil commotion or riots, fire, explosion or accident, industrial action or the act of a public
authority.
13.2. Where such an event occurs, I shall contact you as soon as possible and shall either
reschedule the affected appointments or, where that is not possible, refund the fees paid
for any appointments not provided.
I appreciate your understanding and cooperation with this policy. It helps me maintain a
high-quality, reliable service for all clients. If you have any questions or concerns about this
policy, please don't hesitate to contact me.